SAP application management (SAP AMS, or remote support for SAP users, SAP application support) is a remote assistance service provided by our delivery Center in asia. It is intended to help the customer’s SAP users solve problems occurring during ongoing operation of the system.

The SAP application management service complements each other with the SAP Maintenance and offers the customers the so-called second support line. The application management is a point of contact for service notifications of the customer and guarantees:

Solving problems that are not suitable for support by the manufacturer of the SAP software as part of the SAP Maintenance Agreement

Forwarding of other problems to the manufacturer’s service

SAP application management service is provided by dedicated teams of support consultants, operating within the Sinex ERP Solution Delivery Center. Benefits of the Sinex ERP Solution Delivery Center services include:

  • The permanent availability of experienced specialists
  • A single point of contact (a Service Desk team) irrespective of a reported issue
  • Service based on a fixed contract and SLA provisions (concerning response time, among other things)
  • The highest global standards in data security (Information Security Management System

SAP Specialization